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Delivery & Returns

Delivery

If you are unsure of these delivery terms and conditions, or are seeking more information in regards to our delivery service, please email us at info@mjselectricalsupplies.com.au prior to purchasing.

This website is linked to the Australia Post website. Delivery costs are based on item size / weight. Where possible the item may fit in a prepaid satchel this option will become available to you during checkout. If you feel the shipping costs are too high, before making payment please contact us to review the costs.

We use Australia Post as our main carrier and various couriers to deliver our products to you.

Remote areas, pallet deliveries and big/bulky items may attract additional surcharges. We will contact you immediately if this is the case.

Please allow 1-3 days for metro delivery. WA, NT and other remote locations please allow 7-14 days delivery time.

Your order will be filled within 24 hours whenever possible. If for reasons beyond our control we are unable to dispatch your order within 48 hours (supplier stock issue, special order stock, etc) we will contact you so that we can make alternative arrangements.

We reserve the right to terminate any orders and refund all monies in total.

Returns

All products available on this site must be installed by a licensed electrical tradesman / technician.

Change of Mind

All products purchased from MJS Electrical Products & Supplies are backed by a seven (7) day Peace of Mind Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products. Proof of purchase is required. Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs.

Damaged / Faulty Goods

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. We recommend that you return your unwanted items using registered post or trackable courier. We can not be held responsible if returned items are lost in transit.

Warranties

Product warranties are governed by the respective manufacturers and / or suppliers warranty terms and conditions (available on request). We will not be liable to you or any third party for any loss suffered due to product failure. We will process product warranty claims through the respective manufacturers and/or suppliers.


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