Effective date: 1st September 2026

This Delivery and Returns Policy applies to purchases from Kalmarc Electrical Supplies Pty Ltd trading as MJS Electrical Products & Supplies (ABN 21 621 565 526) (MJS, we, us or our).

Nothing in this Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

If you have questions about delivery or returns, contact us before purchasing at [email protected] or (02) 9726 3111.

1. Australian delivery

We use Australia Post and other courier and freight providers. Available delivery services and charges are shown at checkout or advised before we accept your order.

Delivery charges are generally calculated using the products' size and weight, the delivery address and the selected service. Where available, a prepaid satchel or other economical delivery option will be displayed at checkout.

Remote-area deliveries, pallet deliveries and large, long, heavy or bulky products may attract an additional charge. If an additional charge is identified after checkout, we will disclose it and seek your agreement before proceeding. If you do not agree, you may cancel the affected order for a full refund.

Estimated Australian delivery times

• Metropolitan areas: generally 1–3 business days after dispatch.
• Western Australia, Northern Territory and remote areas: generally 5-7 business days after dispatch.

These timeframes are estimates only unless we expressly agree to a guaranteed date. Delivery times may be affected by the destination, carrier network, product availability, public holidays, severe weather and other circumstances outside our reasonable control.

2. Processing and dispatch

We aim to process in-stock orders within one business day wherever possible. If we cannot dispatch an order within two business days because of a stock issue, special-order requirement or another material delay, we will contact you and discuss the available options.

Depending on the circumstances, the options may include waiting for the order, substituting a product with your agreement, splitting the shipment where available, or cancelling the affected product or order for a refund.

We may cancel an order before acceptance where permitted under our Website Terms and Conditions. If we cancel an order after taking payment, we will promptly refund the amount paid using the original payment method unless you agree to another method.

3. Delivery address and authority to leave

You are responsible for providing a complete and accurate delivery address and any necessary access instructions.

If you give authority to leave an order unattended, risk passes to you when the carrier leaves it at the nominated address in accordance with your instructions. Consider whether the location is secure before providing authority to leave.

If you request a redirection or change of address after dispatch, additional fees or delays may apply. Our responsibility for a resulting loss or delivery error will be reduced to the extent that it was caused by an incorrect address, redirection or instruction supplied by you. This does not limit our responsibility for matters caused by us or our delivery provider.

4. International delivery

We offer international delivery to many destinations through our shipping partners. Available countries and services are shown at checkout and may change because of carrier availability, product restrictions or local laws.

International delivery times vary according to the destination, customs processing and service selected. An estimate will be displayed at checkout where available. In-stock products are generally dispatched within two business days and may arrive approximately 4–13 business days after dispatch, but this is an estimate and not a guaranteed delivery date.

International delivery services

• Standard: standard delivery timeframes with tracking where stated at checkout.
• Express: the fastest available service, with tracking where stated at checkout.

The exact service features, estimated timeframes and charges shown at checkout apply to your order.

International shipping charges

International shipping charges are calculated using factors including the destination, service level, number of products, package dimensions and weight.

Unless expressly stated otherwise at checkout, the recipient is responsible for any import duty, customs charge, tax, brokerage fee or other destination-country charge. These charges are not included in our delivery fee and are determined by the relevant overseas authority or service provider.

International product and import restrictions

You are responsible for checking that products may lawfully be imported, possessed, installed and used in the destination country and are suitable for the destination's voltage, electrical standards and other requirements.

We may decline to ship a restricted product or cancel an affected order. Where we cannot lawfully or practically fulfil the order, we will refund the amount paid for the affected product and any delivery charge that has not been incurred.

If an international order is returned because the recipient supplied an incorrect address, refused delivery, failed to complete customs requirements or failed to pay applicable destination charges, we may deduct reasonable delivery and return costs from any change-of-mind refund, to the extent permitted by law.

5. Missing or delayed orders

If an order has not arrived within the estimated timeframe, contact us as soon as reasonably possible. We will investigate with the delivery provider and keep you informed.

If an order is confirmed as lost before delivery, we will provide a replacement or refund as required by applicable law. The absence of optional transit insurance does not remove any rights that cannot lawfully be excluded.

An untracked economy service may take longer to investigate because tracking events are unavailable. This does not exclude any responsibility we have under applicable law.

6. Products damaged in transit

Please inspect your order as soon as reasonably possible after delivery. If a product or parcel arrives damaged, contact us promptly and provide your order details and, where reasonably available, photographs of the packaging and damage.

Prompt notice helps us investigate the carrier claim, but failure to notify us within a particular number of hours does not remove any right or remedy available under the Australian Consumer Law.

We will assess the issue and provide the remedy required by law. Depending on the circumstances, this may be a repair, replacement, refund or another agreed solution.

7. Backorders

If a product is on backorder, we will contact you with available information about the expected supply date.

Unless we agree to split the shipment, an order containing both in-stock and backordered products will be dispatched when all products are available.

You may cancel a backordered product before dispatch and receive a full refund for that product. If the backorder materially delays the remainder of the order and you no longer wish to proceed, you may ask to cancel the entire unfulfilled order for a full refund.

8. Change-of-mind returns

The Australian Consumer Law does not generally require a business to provide a refund or exchange where a customer simply changes their mind. This includes where a customer:

• orders an incorrect product, size, colour or quantity;
• places an order in error;
• no longer requires the product;
• finds the product cheaper elsewhere; or
• decides they do not like or have no use for the product.

In addition to your legal rights, we offer a 30-day change-of-mind return policy subject to the conditions below.

Change-of-mind return conditions

To qualify for a change-of-mind return:

• you must request the return within 30 days after delivery or collection;
• you must provide reasonable proof of purchase;
• the product must be unused, uninstalled, undamaged and in resalable condition;
• all components, accessories, instructions and documentation must be included; and
• the product must be returned in its complete and undamaged original packaging.

Contact us before sending a return so we can provide return instructions. Approval to send a product for assessment does not, by itself, confirm that the return has been accepted.

5% restocking fee

All change-of-mind cancellations and returns accepted by MJS incur a 5% restocking fee. The fee is calculated on the total purchase price (including shipping) of the affected products and deducted from the refund or account credit.

The fee applies to all payment methods and to:

• paid orders cancelled before dispatch or collection, including orders placed in error or containing products no longer required;
• products returned over the counter;
• products purchased through our website or another online sales channel; and
• products returned to an authorised MJS delivery driver.

The 5% fee applies only to change-of-mind cancellations and returns. It does not apply where you are entitled to a remedy under the Australian Consumer Law or another applicable law.

Change-of-mind return costs

You are responsible for delivery, postage and transportation costs associated with a change-of-mind return. Original delivery charges are not refundable.

Use a tracked and adequately insured return service. Risk in a change-of-mind return remains with you until the product is received by MJS.

9. Products excluded from change-of-mind returns

Change-of-mind returns are not available for:

• custom-cut electrical cable or other cut-to-length products;
• custom-made or specially configured products;
• special-order products;
• clearance or discontinued products clearly identified as non-returnable for change of mind;
• products that have been installed, used, altered or damaged after delivery; or
• products that cannot be safely or lawfully resold after return.

We may agree to an exception at our discretion. If an exception is approved, the 5% restocking fee applies unless otherwise agreed in writing.

These exclusions apply only to change-of-mind returns and do not limit rights relating to faulty, unsafe, damaged, misdescribed or incorrectly supplied products.

10. Faulty, unsafe or incorrect products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. These may include guarantees that products are of acceptable quality, match their description, are fit for any disclosed purpose and correspond with any sample or demonstration model.

Consumer guarantees are not limited to 30 days and may continue beyond any manufacturer's warranty period. The period for which a remedy may be available depends on factors including the product, price, expected lifespan, representations made and nature of the failure.

If you believe a product is faulty, unsafe, incorrectly supplied or does not meet a consumer guarantee, contact us and provide reasonable proof of purchase and information required to assess the claim. You do not need the original packaging to make a claim under the Australian Consumer Law.

Major failures

Where a product has a major failure, you may reject it and choose a refund or replacement, or keep it and seek compensation for the reduction in value, subject to the Australian Consumer Law. A major failure includes certain situations where a product is unsafe, substantially different from its description or cannot be used for its normal or disclosed purpose and cannot easily be fixed within a reasonable time.

Minor failures

Where a product has a minor failure, we may choose to repair or otherwise remedy the failure within a reasonable time. We may instead offer a replacement or refund. If we cannot or do not remedy a minor failure within a reasonable time, you may have further rights under the Australian Consumer Law.

11. Returning a product for assessment

We are entitled to assess a product before providing a remedy. We may ask for photographs, installation details, test results or other reasonable information and may arrange testing by the manufacturer, supplier or another qualified person.

For products that can be posted or easily returned, you may initially be asked to return the product. If the product is confirmed to have a problem covered by law, we will reimburse your reasonable return costs.

For a product that is large, heavy, installed or otherwise difficult to return, we will arrange collection or inspection within a reasonable time where required by law.

If assessment shows that the product has no fault or that the issue was caused by misuse, incorrect installation, unauthorised modification or other circumstances for which we are not responsible, we may decline the claim. If we propose to charge reasonable collection, testing or return costs, we will give you an estimate before incurring those costs.

12. Manufacturer warranties

A manufacturer or supplier may provide an express warranty for a product. Any such warranty is in addition to, and does not replace, rights under the Australian Consumer Law.

You may contact MJS about a product problem even where a manufacturer warranty also applies. We may work with the manufacturer or supplier to assess or resolve the claim, but we remain responsible for providing any remedy that you are entitled to obtain from us under the Australian Consumer Law.

13. Electrical installation

Electrical installation work must be carried out by a person appropriately licensed for the work and jurisdiction concerned. DIY electrical installation work is illegal where applicable law requires the work to be performed by a licensed electrician.

Where a product must be installed by a licensed electrician, any voluntary manufacturer or supplier warranty that is conditional on licensed installation may be void if the product is installed by an unlicensed person.

Improper installation, misuse or unauthorised modification may affect a warranty or remedy to the extent that it caused or contributed to the fault or damage. This does not exclude any rights that cannot lawfully be excluded under the Australian Consumer Law.

14. Checking products before installation

It is your responsibility to check all products, quantities, cable sizes, materials, specifications and visible condition against your order and requirements as soon as reasonably possible after delivery or collection and before any product is cut, installed or used.

If anything is missing, incorrect or damaged, contact us promptly. Prompt notification helps us investigate the issue but does not limit any right or remedy available under the Australian Consumer Law.

15. Refunds

Where a refund is required under the Australian Consumer Law, it will be for the amount required by law and provided using the original payment method unless you agree to another method.

Refund processing times may vary depending on the payment method and financial institution. We will process an approved refund within a reasonable time.

16. Optional account credit

Where a return is accepted, you may choose an account credit instead of a refund where that option is offered. We will not require you to accept an account credit where you are legally entitled to a refund.

An account credit:

• is issued for the approved credit value after any applicable change-of-mind restocking fee;
• may be used for eligible future purchases in store or online;
• is valid for 12 months from the date of issue; and
• cannot be redeemed or converted to cash after issue, except where required by law.

Please consider whether an account credit is suitable before choosing it instead of a refund.

17. Contact us

To ask about delivery, report a missing or damaged order, or request a return, contact:

MJS Electrical Products & Supplies
Email: [email protected]
Phone: (02) 9726 3111
Address: Unit 2/191 The Horsley Drive, Fairfield NSW 2165, Australia