Delivery & Returns
Local Australian Delivery
If you are unsure of these delivery terms and conditions, or are seeking more information in regards to our delivery service, please email us at [email protected] prior to purchasing.
This website is linked to the Australia Post website. Delivery costs are based on item size / weight. Where possible the item may fit in a prepaid satchel this option will become available to you during checkout. If you feel the shipping costs are too high, before making payment please contact us to review the costs.
We use Australia Post as our main carrier and various couriers to deliver our products to you.
Remote areas, pallet deliveries and big/bulky items may attract additional surcharges. We will contact you immediately if this is the case.
Please allow 1-3 days for metro delivery. WA, NT and other remote locations please allow 7-14 days delivery time.
Your order will be filled within 24 hours whenever possible. If for reasons beyond our control we are unable to dispatch your order within 48 hours (supplier stock issue, special order stock, etc) we will contact you so that we can make alternative arrangements.
We reserve the right to terminate any orders and refund all monies in total.
We now offer international shipping to over 200 different locations through our shipping partners.
Times for delivery will vary depending on your location and the kind of service you have selected at checkout.
We have 3 types of international shipping available:
Economy - This delivery option is the most cost effective, however it will take longer to reach you. Tracking may not be available for this shipping method also, and if the parcel is lost or damaged in transit, we are not held responsible.
Standard - This delivery option is for standard delivery within standard delivery timeframes. Tracking included.
Express - This delivery option is the most expensive but you will get your item in the fastest time possible. Tracking included.
What are the International shipping rates?
International shipping rates are calculated based on a number of factors including desired service level (economy/standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout by our website.
What is the delivery timeframe for my International order?
Most in-stock items generally ship from our fulfilment center within 2 business days and arrive within 4-13 business days after your order is received. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.
Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
MJS Electrical Products & Supplies is not liable for any parcels which are deemed lost in transit. There is no transit insurance on any postage services unless specifically requested by the customer at which the extra charge of postage insurance will be added to your invoice total.
If your item is lost by Australia Post or a courier company, we are happy to assist in filing a missing parcel claim with the respective company and attempt to track down your missing item. Filing a missing parcel claim does not guarantee compensation. Please be aware that Australia Post do not offer any compensation for missing items, and courier companies all differ on their respective compensation claim procedures.
In the event we are able to recover monies / compensation for the lost parcel, we will happily resend your order to the value recovered once the case has been finalised with the respective transport company or a refund processed if the order has been placed again to replace the original missing order.
Any parcels which have been re-directed by the customer to an alternative address other than the one which we have sent the item to will be ineligable for any form of replacement or compensation if the parcel is lost in transit.
What if an item is on backorder?
We will send you an email outlining that the item is on backorder from our suppliers. If there are multiple items on your order and one item is found to be out of stock, the whole order will not ship until all items are in stock.You may cancel the backorder item and a full refund will be given for that item or your entire order if you no longer want to continue with or wait for your purchase.
Change of Mind
All products purchased from MJS Electrical Products & Supplies are backed by a thirty (30) day Peace of Mind Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products, custom cuts of electrical cables and custom made products. Proof of purchase is required. Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs. The customer is responsible for all shipping costs related to a change of mind return. We recommend that you return your unwanted items using registered post or trackable courier. We can not be held responsible if returned items are lost in transit.
If you find that the goods were damaged in transit, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.
All items are covered by our thirty (30) day peace of mind policy. If an item is found to be faulty within this period, please contact us and we will send a replacement, as well as a return bag to get the faulty item back to us. If the item is deemed faulty outside of this period, then the manufacturers warranty applies. The customer can choose to deal directly with the manufacturer for a warranty claim, or they can choose to send it back to us to deal with the manufacturer on their behalf. The customer is responsible for all freight costs associated with manufacturer warranty claims (returning the item to us, as well as sending the item back to the customer)
Product warranties are governed by the respective manufacturers and / or suppliers warranty terms and conditions (available on request). We will not be liable to you or any third party for any loss suffered due to product failure. We will process product warranty claims through the respective manufacturers and/or suppliers. All goods returned under warranty after 30 days is at the buyers expense both ways. All products available on this site must be installed by a licensed electrical tradesman / technician. DIY electrical work is illegal and all warranties are automatically voided if an unlicensed person has been found carried out the installation.
Special Order Items
Items on our site which are marked as "Special Order" are excluded from our thirty (30) day return policy and are not able to be returned unless faulty or damaged in transit. It is up to the managers discretion if we are able to take back a special order item for return. Custom Cuts of Electrical Cable as well as Custom made products are also excluded from our return policy. Restocking fees may apply.
When customers return goods, they have the option to obtain an account credit instead of a refund.
Obtaining an account credit provides our valued customers with added flexibility and convenience. The credit amount is equivalent to the value of the returned goods and can be used both in-store and online for any future purchases. This credit has a validity period of one year from the date of issue, giving customers ample time to explore our wide range of products and find something that perfectly suits their needs.
The process is simple and efficient. Upon returning the item, our friendly and knowledgeable staff quickly process the return, and the account credit is promptly added to the customer's account. Whether they choose to visit our physical store or shop from the comfort of their homes, the credit will be readily available for redemption.
We believe that offering a one-year credit validity period showcases our commitment to customer satisfaction. It allows our customers to make considered and timely decisions about their next purchase without feeling rushed. Our aim is to build long-lasting relationships with our customers by ensuring they have a positive shopping experience, even in the rare event of a return.
Please be aware an account credit can not be refunded back to cash.