Effective Date: 1st June 2023
1. Information We Collect
We collect personal information from you when you visit our website, place an order, subscribe to our newsletter, or interact with our services. The types of personal information we may collect include:
a) Contact Information: We may collect your name, email address, postal address, and phone number.
b) Account Information: If you create an account with us, we may collect your username, password, and other account-related information.
c) Payment Information: When you make a purchase, we may collect your payment details, such as credit card information or other payment methods.
d) Communications: We may keep records of any communications you have with us, whether through email, telephone, sms or chat.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
a) To provide and improve our services: We use your personal information to fulfill your orders, process payments, and deliver products to you. It also helps us enhance your user experience and improve our website and services.
b) Marketing and Promotions: With your consent, we may use your contact information to send you promotional emails or SMS messages about our products, special offers, and upcoming events. We may also contact you to review our products or services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the messages or by contacting us directly.
c) Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
d) Legal Compliance: We may use your personal information to comply with applicable laws, regulations, or legal processes, and to protect our rights, privacy, safety, or property, as well as those of our customers and third parties.
3. Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
a) Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping companies, payment processors, and marketing agencies. These service providers are only permitted to use your personal information to the extent necessary to perform the services on our behalf and are obligated to maintain the confidentiality and security of your data.
b) Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid request from a governmental authority.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet or electronic storage system is entirely secure. Therefore, we cannot guarantee absolute security, and you should take appropriate steps to protect your information. We also have no control over the privacy practices of sites that are linked to this site via hyperlinks or banner advertising. Please take care at all times to check whose site you are visiting.
5. Your Choices and Rights
a) Marketing Communications: You have the right to opt-out of receiving marketing communications from us. You can do this by following the instructions provided in our emails or by contacting us directly. Please note that even if you opt-out of receiving marketing emails, we may still send you non-promotional communications related to your purchases or account.
b) Access, Correction, and Deletion: You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details below.
7. Contact Us
Email: [email protected]
Phone: +61 02 9726 3111
Address: Unit 2 / 191 The Horsley Drive, Fairfield NSW 2165