Frequently Asked Questions
On this page you will find the answer to the most common questions people put forward to us on a daily basis. If you still cannot find the answer to your question after reading this FAQ, please don’t hesitate to contact us.
- Why is there no shipping option, only Pick Up From Store when i checkout?
- What Shipping Companies Do You Use To Ship Orders?
- How Long Will It Take To Ship My Order?
- What Is The Shipping Cost For An Item?
- Do You Offer Local Pickup?
- Why Have I Not Yet Received My Package?
- I Have Received The Wrong Item
- Can You Ship To International Buyers?
- Do We Drop Ship Items?
Warranty & Returns
- Are Products Covered By Warranty?
- Is Warranty Transferable?
- Is Warranty Extended If An Item Is Replaced?
- My Product was Damaged During Shipping. What Should I Do?
- What Is Your Return Policy?
- Can I Drop Returns back to MJS Electrical Products & Supplies?
- Something Does Not Look Right In This Listing. Is It A Mistake?
- How Can I Pay?
- How Can I Obtain A Quote For a Number Of Items?
- Can I Contact You Via Email?
- Can I Contact You Via Phone
Why is there no shipping option, only Pick Up From Store when i checkout?
This is an issue which occurs when you have bulky or large items in your shopping cart which cannot normally be shipped through Australia Post. The maximum weight of each carton through Australia Post is 20kg. If you have an item which is heavier than 20kg in your cart, you may get this message. This however does not mean we cannot ship your order! You will need to get in contact with us in order to quote you for shipping seperatley. We will work out with our different couriers and carriers which is the cheapest shipping method for your order. If you are happy with the shipping cost, you may proceed with the order. If not, you may cancel the order. You may also organise your own transport as long as you notify us of your requirements.
What Shipping Companies Do You Use To Ship Orders?
MJS Electrical Products & Supplies uses Australia Post & various other couriers such as Couriers Please, Fast way and Hunter Express depending on the items ordered and the customer location.
How Long Will It Take To Ship My Order?
Your order is packaged and shipped within 1-2 business days (depending on the time you have submitted and paid for your order). We do not ship orders on the weekend. All weekend orders that have been paid for are shipped on Monday.
When your order is packed and shipped it is marked as “Shipped”. You will also receive an email notification letting you know that your goods are on their way.
Most items are sent by regular parcel post with tracking. For combined orders or items of a larger value we send orders with Tracking and Signature on Delivery as well.
Australia Post Parcel Post delivery times are as follows:
Metropolitan Sydney – Next Day
Country NSW (Including ACT) – 1 to 3 Days
Metropolitan Brisbane & Melbourne – 2 Days
Metropolitan Adelaide – 3 Days
Metropolitan Perth, Darwin and Tasmania – 4 to 5 Days
All other Locations – 2 to 10 Days
These delivery times are a guideline only. Australia Post and MJS Electrical Products & Supplies has no liability resulting from a failure to deliver In accordance with these timetables.
Events such as natural disasters may impact the delivery of items at the time they occur. Please be patient during these times as we will try to keep you updated as much as possible in regards to the delivery status of your items.
What Is The Shipping Cost For An Item?
Fees listed as "shipping" includes shipping, packaging, labour, storage, quality control and postage. Shipping as listed is NOT THE PRICE OF A STAMP ONLY.
MJS Electrical Products & Supplies does charge different shipping and handling for each item we have listed. Many times we list items for free shipping. This cost is absorbed into the products price. It does not cost us nothing to ship items. We take great care in making sure you are getting fair shipping and handling costs and the best deals anywhere on eBay and on the internet.
Do You Offer Local Pick-Up?
Yes we do offer local pickup.
Our pickup address is Unit 2 / 191 The Horsley Drive, Fairfield New South Wales 2165. (Entry on Tangerine Street)
We are open from 8:30am – 5:30pm Monday – Friday, and 9:00am – 1:00pm Saturday. We are closed on Sunday and Public Holidays.
Why Have I Not Yet Received My package?
At MJS Electrical Products & Supplies, we take great pride in packaging and shipping your order. We package our items very carefully and ship them usually within 24-48 hours of receiving payment (normal business days/hours apply), excluding weekends and public holidays. In the event that there was a problem with your shipping address, we may be waiting for a response from you regarding a shipping clarification.
If your item has been paid for but you have not received it in a reasonable amount of time (10 business days) for please contact us with your shipping name and order/item number so that we can research it for you.
We will work out any problem, and if any unforeseen issues come up we will contact you.
I Have Received The Wrong Item
If we have made an error while processing your order, we will pay 100% of the shipping fees to correct the problem. If an incorrect item was received, this is usually due to a processing error in our warehouse. We carry thousands of items, so mistakes can unfortunately happen due to human error, and we try to minimize this for you as much as possible.
Please contact us and let us know the following:
What item did you receive?
What item should you have received?
Your order/item number?
Would you like to keep the item?
Sometimes, the mistake is actually one that a customer does not mind. The item could be more expensive, just as good, or sometimes better. If you would like to keep the item we sent you in error, please email us and we can work out a discount for the mistake, or a credit in our store for the understanding.
If you choose to send the incorrect item back, we will refund the shipping costs when we receive the returned item. We take no responsibility for items which have gone missing in the mail so we encourage people to use a traceable postage service when returning items.
We will refund the postage costs the same way you made payment for your item. If you paid by bank deposit, cheque or money order, we will need your bank deposit details to transfer the money back into your account.
Can You Ship To International Buyers?
Unfortunately MJS Electrical Products and Supplies does not ship internationally at this point in time. Due to the nature of our products we have on offer, they may not be covered by or compatible with your countries electrical regulations or specifications.
Does MJS Electrical Products & Supplies Drop Ship Items?
MJS-EPS does not drop ship items. All of our items are "in-house" and ready to ship. On rare occasions if an item is not in-stock you will be notified and compensated for the error with a 5% off code for your next order. Alternativley, we will offer you a substitute of equal or better value or refund your money at your request. Refunds on out of stock items will be processed immediately.
Are Products Covered By Warranty?
We have a replacement warranty on products if stated in the description of the item.
Please refer to the description on eBay for each listing as warranty terms differ from item to item.
Warranty is valid within Australia only.
All item accessories are not covered by the warranty. For example, if you purchase a smoke alarm, the smoke alarm itself is covered by the warranty but the battery is not.
Is Warranty Transferable?
No, if warranty is offered this is non transferable, even on bulk lots. If the item(s) are being purchased by yourself then any warranty claims must come directly from you. We are unable to make any exceptions.
Is Warranty Extended If An Item Is Replaced?
The warranty applies only to the original product and is not extended for replacements.
My Product Was Damaged During Shipping. What Should I Do?
MJS Electrical Products & Supplies takes pride in the packaging and shipping of products, but if your product was damaged during shipping, please contact us within 3 days of receipt of the item with your sales receipt number, item number, and product name and if possible a photo of the damaged goods. We will reply via e-mail with a resolution.
What Is Your Return Policy?
We aim to make our Return Policy as simple, user friendly and easy to understand as possible.
An item must be eligible for returns in order to request a refund or exchange. Items that are not eligible include any used items, or items not returned within the specification of this policy.
Returns are accepted within 7 Days of receipt by the customer of the item. Proof of purchase is also needed for a return. Proof of purchase is the invoice we send with all orders.
Before returning item customers must print, and fill out the complete Return Authorisation (RA) form in its entirety. If the RMA form is not included with the return or if the package is not sent to the correct return address, the package will be delayed in processing.
Please be sure to COMPLETE THE RA and include it INSIDE THE RETURN PACKAGE.
Please feel free to contact us with any questions on our return policy at email@example.com We are always there to answer questions and our staff work hard to please all our customers.
Can I Drop Returns Back To MJS Electrical Products & Supplies?
Yes, you may drop a return off to us. Our address is Unit 3 / 191 The Horlsey Drive Fairfield NSW 2165 (Entry on Tangerine Street). You will still need to fill out an RA Form and provide proof of purchase with your return.
Something Does Not Look Right In This Listing. Is It A Mistake?
It is possible that a mistake can be made in a listing, however it does not happen often. If a mistake was made, or if you are concerned with pricing, shipping, images or text, please contact us immediately so we can look into and fix any problem.
In the event that a pricing error was made, we will contact a buyer immediately. We will offer the piece at our cost, but we will not ship an item with a complete mistake that is way below cost. We would hope our customers understand that these types of things can happen, and we try our best to limit any mistakes in pricing and descriptions.
How Can I Pay?
MJS Electrical Products & Supplies offers several methods of payment, we will accept payment via Paypal, Bank Deposit, Money Order, Personal Cheque and Bank Cheque. Cash or EFTPOS / Visa / Mastercard are available for in person pickups only.
Personal Cheques, Bank Cheques and Money Order payments require a waiting period for your payment to arrive and be processed, prior to product shipment.
Paypal orders are shipped withing 1-2 days of payment being received. Please be aware that Paypal E-Cheque payments may take up to 5 working days to clear. Your item will not be shipped until your payment clears.
For Bank Deposit Payments, please use your ebay username ID as reference for your payment. Please notify us when you have made payment so we are aware you have deposited your payment. Depending on which bank you are with, bank deposits may take up to 3 businss days to appear In our account. MJS Electrical Prodcuts and Supplies uses Westpac as their preferred bank.
Credit Card payments are generally not accepted over the phone. However, you may pay by credit card if you choose to pick up and pay for your item in person. We also accept cash on pickup as well.
Can I Obtain A Quote For A Number Of Items / Bulk Order?
We provide a service where you may send us an email with multiple items you are after and we are more than happy to quote for you. In some cases, Bulk orders may attract better pricing that what is listed on our website. We also carry many more items which we do not list on our website.
Please be patient when receiving a reply for a quote as quoting orders takes up a lot of time and effort to do so. We prefer all quotes to be sent in writing via email. When asking for a quote don’t forget to include your full name, contact details, and shipping address so we can accurately quote shipping costs also.
Can I Contact You Via Email?
Feel free to contact us at any time. Our business hours are Monday-Friday, 8:30 AM – 5:30PM and Saturday 9:00am – 1:00pm . We are closed on Sunday and Public Holidays.
We have staff on hand for a few hours every Saturday to try and answer as many weekend emails as possible. If you email us on a weekend, please be patient and we will get to you as soon as possible.
Your business and satisfaction is important to us, and we will reply to your e-mail in a timely manner.
We endeavour to answer all emails between 24-48 hours after they are received.
Please read our FAQ page as many questions can be answered by finding out more information from this page.
Can I Contact You Via Telephone?
If you prefer to handle a request over the phone, you can send us an e-mail with the phone number you would like to be reached at along with a brief description of the issue. This way we can look up the problem and prepare to resolve it in a quick and efficient manner. Please be patient as we are inundated with emails on a daily basis, all emails are read and usually answered between 24-48 hours after they are received.
Telephone: (02) 9726 3111
Address: Unit 2 / 191 The Horsley Drive, Fairfield NSW 2165 (Entry on Tangerine Street)